Returning

If you feel that the product does not meet your quality expectations, please send an e-mail to contact@ezuby-store.com and attach a photo clearly showing the defect. We will then contact you to find a suitable solution.

Correspondence and return address:

ADNAN AWES LTD - Ezuby
Company No: 14039492

Old Gloucester Street 27,
WC1N 3AX, London, UK

contact@ezuby-store.com


Can I exchange or return products?

Please always contact us, so we can arrange this in consultation.

How can I return the order?

"You have the right to cancel the contract within 30 days without giving any reason. The withdrawal period will expire 30 days from the day on which you or a third party designated by you and other than the carrier takes possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post, a fax or an e-mail). For this purpose, you may use the model withdrawal form communicated by us, which is, however, not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your notice of exercise of the right of withdrawal before the withdrawal period has expired.

The return address is:

ADNAN AWES LTD - Ezuby
Company No: 14039492

Old Gloucester Street 27,
WC1N 3AX, London, UK

contact@ezuby-store.com


What to do in case of complaints?


We do our best to provide a good service, but of course things can sometimes go wrong. In order to solve any complaints as soon as possible, it is best to contact our customer service.

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